Sr. Payroll Specialist

TITLE: Payroll Specialist, Senior
DEPARTMENT: Operations
REPORTS TO: Operations Manager
FLSA: Exempt

Position Summary

Accountable and responsible for all aspects of quality service for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service. Participate in conducting training sessions

Essential Duties and Responsibilities

  • Maintains a base of payroll clients relevant to size and complexity on all products.
  • Contacts clients daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules, 
  • Accurately keys all payroll related date necessary to process and meet appointment schedules. 
  • Maintains a high rate of client retention through quality service. 
  • Keeps abreast of the payroll processing system and changes in wage and tax laws, and corresponds with federal, state and local tax agencies on behalf of our clients. 
  • Maintains client files. 
  • Researches and resolves client/system problems. 
  • Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image. 
  • Participate in conducting training sessions.
  • Performs other work-related duties as assigned.

Minimum Qualifications (Education, Experience, Skills)

  • Associate's degree (A.A) or equivalent from two-year college or technical school or three or more years of office-related experience and/or training; or equivalent combination of education and experience. College degree is highly preferred.
  • Solid understanding of payroll and payroll tax laws is also a must.
  • Proven facility in MS Office, data entry and office equipment (i.e. telephone, head set, 10-key or calculator, PC, FAX machine, photo copier)
  • Proven facility in customer service, and problem resolution. 
  • Equivalent combination of education and experience is acceptable. 
  • Excellent written, oral, and presentation communication skills. 
  • Excellent organizational, planning, and prioritization skills. 
  • Excellent interpersonal skills.

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